If you receive an error while downloading

A common complaint is that the download fails, and the most common cause of this is that the temporary internet files folder on the downloading machine has become full.

Try emptying the Temporary Internet Files folder by selecting Internet Options within Internet Explorer and pushing the Delete Files button in the Temporary Internet Files section. Then try downloading again.

For more information see the Microsoft Knowledge Base article Q180680 "Error Message: Cannot Copy File: File System Error (1026)"

Self-extracting file images of our products are available for download the Download Centre or at the Online Store.